Here is an example of how it works:
You are on a Gold Support Package. You had it for six months, and you used only 13 hours out of the 18 you paid for. We will set a periodic Go Biz IT Health Check to your system, where we will check how you use your system and evaluate your pain points and the developments in your business process.
Fixing the new issues that you face will take 4 hours. You will not need to pay any extra money as you already paid for those 4 hours and those hours will never expire. The extra last one hour will be used later to fix any other issue that may pop up later or for adding new feature and additional functionalities of your Zoho One.
Your subscription will get access to our, customer service portal, where you can check the status of your calls together with a dedicated email that grants you access to our expedited SLA support (see details below).
While being on our support packages
you will also get SLA time response:
Platinum-6 hrs, Gold- 24 hrs,